Whether you are still considering outsourcing or you want to find a better way to deal with your outside suppliers, you need a process to avoid mistakes and misunderstandings. Add to that, a well-defined process can maximize your efficiency.
Step 1: Define Your Project
Sit with your in-house team to brainstorm your project into requirements and resources. List down what you expect and want from the outsource team. You need to define these:
- State the specific deliverables that you need
- State the specific deadline or your expected turnaround time
- State your budget whether it is a specific amount or a price range if you are unsure of the average price
- State what you can offer such as an old logo, your corporate colors, high-quality images, your mission statement, collected reviews from clients and even your company history.
Throwing a job to an expert without any details to offer can lead to a disaster. By knowing the details above, you can also choose the freelancer or Philippine outsourcing company that can best fit your needs.
Step 2: Setting Expectations
You need to set up your expectations based on your measurable goals and KPIs. This provides a clear working frame to both you and your freelancer our service provider. Keep it SMART (Specific, Measurable, Attainable, Relevant and Time-Bound).
Furthermore, you need to define what you really expect from the project e.g. simple data management or technical jobs such as outsourcing transcription service online. Great and fast service may be costly while cheap and great might take too long. Do not expect fast and cheap service with a great outcome. It simply does not exist.
Step 3: Find Your Expert
Now that you know what you want, it is time to look for the expert who can make it into reality. You can post the job in outsourcing platforms and then go through the applications that you will receive from freelancers. Choosing your expert must depend on the price, delivery time, portfolio and client satisfaction rating.
Step 4: Communicate and Monitor
From start the project, you have to be clear with your expectations. Fix the payment processes, follow up on progress, give constructive feedback, and always give an answer when the expert needs your insight or approval. This can make the project done faster.
Step 5: Evaluate
As soon as the work is done, sit with your team to evaluate the performance based on your set KPIs. Let your expert know your remarks.
If done well, do not forget to show your gratitude by leaving a good review.